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Help Center

Browse our comprehensive knowledge base for guides, tutorials, and answers.

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Need personalized help? Open a support ticket for billing or account issues.

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Membership Info

Learn about Premium access, trade bots, exclusive benefits and how to subscribe.

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Frequently Asked Questions
01 How do I get help with PKM Universe?
You can get help through our Discord server where our staff and community are available 24/7. For billing issues, submit a ticket through Discord. We also have tutorials and guides available in the Help Center above.
02 How long do support tickets take to resolve?
Most support tickets are resolved within 24-48 hours. Premium members receive priority support with faster response times. Complex issues may take longer, but we'll always keep you updated on the progress.
03 Can I get help with trade issues?
Yes! We can help with stuck trades, failed orders, bot connectivity issues, and more. Open a ticket in our Discord server with your trade details and we'll assist you as soon as possible.
04 How do I cancel or manage my subscription?
You can manage your subscription through Ko-Fi. Cancel anytime with no hassle - your benefits remain active until the end of your billing period. Need help? Contact us on Discord.
Interactive Experience

Meet Our Mascots

Experience our interactive 3D Pokemon viewer! Move your mouse to rotate the model. These are the friendly faces of PKM Universe, here to guide you through your Pokemon journey.

How to Get Started

Join Our Discord

Connect with our community of trainers and get instant access to support channels, trade bots, and exclusive events.

Choose Your Membership

Select the plan that fits your needs - from free access to premium features with priority bot access and exclusive perks.

Start Trading

Use our trade bots to get your favorite Pokemon! Simply follow the commands and complete trades in minutes.

Enjoy & Explore

Discover all our tools - from the Donut Maker to the Advanced Editor. The possibilities are endless!

What Trainers Say

Still need help?

Our support team is available 24/7 on Discord to assist you with anything.

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